Refund Policy

1. P2P Transactions

All transactions made via P2P are direct peer-to-peer payments. This means that once a payment is sent, there is no way for Mybitstore to reverse the transaction or reclaim funds on your behalf.

As a result, we are unable to resolve any payment disputes regarding payments using P2P. All P2P transactions are final and irreversible. P2P payments are made directly between users, Mybitstore cannot reverse or cancel them, and users are responsible for verifying all transaction details before sending. Disputes must be resolved directly between the parties involved.

2. Refund Process

In order to request a refund, the buyer must contact Mybitstore directly. The information provided regarding purchase issues should be true and reliable. False and inaccurate information may invalidate refund eligibility. If the buyer cannot properly identify the transaction, the refund cannot be processed.

Once the refund is completed, Mybitstore will send a notification to the buyer confirming the refund.

3. Purchase of Cryptocurrency from Mybitstore

Where the purchase of cryptocurrency is made directly from Mybitstore, there shall be no refund when the transaction is completed.

Please ensure you verify all transaction details before confirming, double-check the cryptocurrency amount and type, confirm your wallet address is correct, and understand that completed transactions are final.

4. Purchase of Cryptocurrency by Mybitstore

Where the purchase is made by Mybitstore, there shall be no reversal and/or refund when the transaction is completed.

5. Completed Transactions

A transaction is completed where Mybitstore and/or a buyer receive the cryptocurrency purchased and the payment is successfully processed.

For mobile money payments, completion occurs when payment is successfully deducted from the Mybitstore or buyer's mobile money account. For bank transfers, completion occurs when payment is successfully deducted from the relevant bank account. For cash deposits, completion occurs when money is successfully deposited in the designated bank and a pay-in-slip is issued.

6. Incomplete Transactions

Where payment is made by a buyer but the transfer of the cryptocurrency is not successful, a refund of the sum shall be made in the currency the sum was received to the buyer.

Qualifying incomplete transactions include cases where payment was processed but cryptocurrency was not delivered, a technical failure prevented the cryptocurrency transfer, a system error occurred during transaction processing, or network issues prevented completion.

7. Cancelled Transactions

Where a purchase is cancelled by a buyer, the sum paid shall be refunded in the value and currency received from the buyer. An order cancellation occurs when the buyer cancels the order during the payment process.

8. Overpayment

Where a buyer overpays for a purchase, the excess amount shall be refunded in the currency received from the buyer.

Where Mybitstore overpays for a transaction due to miscalculation, error, or any technical mishap, the customer shall refund the amount overpaid. Repayment may be made via automatic deduction from the Mybitstore App account balance, mobile money payment, bank transfer, deposit payment, or any other method communicated by Mybitstore.

The customer grants consent to the deduction of overpaid amounts from monies contained in their Mybitstore App account. Where no amount is held in the account, the overpaid amount shall be refunded through alternative payment methods.

9. Underpayments

Where a buyer underpays for a purchase, the buyer shall either top up the difference to complete the transaction or request a refund of the amount paid.

Where Mybitstore underpays a customer, the difference in payment shall be made through mobile money payment, bank transfer, bank deposit, or any other method of payment agreed upon by Mybitstore and the affected customer. For refund requests or questions about this policy, please contact us at support@mybitstore.com or call +(233) 24 978 4105.